Shipping policy

Thank you for shopping with us! Here's everything you need to know about our shipping policy:

Processing Time:

  • Orders are typically processed and shipped within 5 business days after payment is received, excluding weekends and holidays.

Shipping Methods:

  • We offer standard shipping via USPS, Fedex, DHL, or UPS for domestic orders.
  • International shipping options are available for select countries.

Shipping Rates:

  • Shipping rates are calculated at checkout based on the weight and destination of your order.

Delivery Times:

  • Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided at checkout.

Order Tracking:

  • Once your order has shipped, you will receive a shipping confirmation email containing tracking information.

Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier directly to file a claim.

Customs and Import Taxes:

  • Customers are responsible for any customs and import taxes that may apply to their order. We are not responsible for delays due to customs.

Returns Policy:

We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please contact us within [X] days of receiving your order to initiate a return.

Return Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Certain items, such as [list any non-returnable items], are not eligible for return.

Return Process:

  • To initiate a return, please contact us at [your contact email] with your order number and reason for return. We will provide you with further instructions.
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [X] days.

Exchanges:

  • We do not offer exchanges at this time. If you would like to exchange an item, please initiate a return and place a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.

Contact Us:

  • If you have any questions about our shipping and returns policy, please contact us at [your contact email] or [your contact phone number].